TPF Software has a proven reputation for the excellence of support, which we offer to our wide range of customers spread around the world. This includes unparalleled support for TPF software products, services, and training on every product that we market.
We fully understands your support requirements at product, service and training levels, and implements a detailed transition plan, which ensures that there is no disruption to customer’s day-to-day operations. We have always met the defined service level agreements.
- Provide 24 *7 Customer Support service.
- Allows to resolve issues by remotely accessing the client server.
- For any critical issues, we provide onsite visit of technical experts to the client’s office.
We provides the Resolution / knowledgebase (RES/KB) facility for customers to report, track and resolve the technical problems, within the defined timeline b on the severity levels of the problems and in compliance with the SLAs.
Backed by a wealth of experience in TPF technology, we provide a full range of services specific to the emerging technologies in TPF, and tailored to the customer needs.
We support end-user, self-paced trainings either in person and/or online to get the end user fully trained on that product. All the training programs are uniquely designed in consideration with the knowledge levels of the targeted audience and their training requirements.
We have always surpassed the expectations of our esteemed clients with our impeccable quality and timely delivery of TPF Solutions at competitive prices.
All the defects and issues logged by the customer with TPF Software during the warranty/ terms phase will be assigned a priority/service level which indicates its relative importance.
Click on the Product Support SLA title below to know the defined Service Levels for TPF Software Products:
Service Levels for TPF Software Products